By Lisa Maxwell on June 21, 2018
Sometimes we may take it for granted, but excellent customer service is a key to success for any business. No matter what industry you’re in customer service is an integral part to the workings of your organization. I know first-hand in my current organization and at previous jobs that customer service must be exceptional to keep your business
Inventory management has always been a thorn in the side of manufacturers and distributors. Managing what you have in stock, how much you require to supply customer demand, eliminating stock outs, and getting rid of excess is always a challenge for anyone, but especially in these industries. Forecasting lead time from your vendor, whether it is finished goods or supplies to manufacture into finished goods, is also an important aspect of this. Without an accurate grasp of this, how can you provide your customer with accurate information, and timely delivery? For minimal investment, I would suggest a cloud based inventory management program or dashboard that would work within your ERP or business software system. We have numerous clients using this type of product and the success stories are endless. Our business consulting team always analyzes how a current business is managing their inventory processes and this cost effective solution is the best value addition. We have even developed a complimentary assessment for our customers to assess their needs. Not only is inventory one of your biggest assets, but having total control over it provides the level of customer service your business needs. growing. Yes, there are times that you don’t know the answers; there are delays in shipments, processing orders, sending out proposals, and all that fun stuff, but you can always take steps to minimize these hindrances. Communication with your customers is also essential, as they tend to be understanding most of the time and dodging them just leads to frustration for the customer, and that’s just bad customer service. Addressing the primary challenges to customer service can help your organization improve their customer service record, and that will lead to better overall business health.
Business activity monitoring is another tool we utilize to keep our customer service top-notch. How much more effective would your organization be with automated alerts about changing business conditions? I know within our business this solution provides us alerts on overdue invoices, critical support issues, or contracts about to expire. Another bonus is that these alerts can be delivered via any method and to any device, including email, text message, fax, dashboard, or instant message. What I find great about products like this and incorporating them into our business is that I can send them to everyone; employees, customers, and suppliers - in the format they want, and when they need them the most. With ease, your organization, your customers, and your vendors are “in the know” giving you, and them, a leg up on the competition.
These are just a couple of ways you can improve customer service within your company. If you haven’t looked into these solutions yet, now is a great time to learn more! For a minimal investment, you can increase customer satisfaction by improving your quality of customer service. You always want to provide the best customer service you can as without customers we don’t have a business. As Vince Lombardi said, “It takes months to find a customer…seconds to lose one.”