Sage 100/Customer Support Specialist

Essex, CT - Full-time

Experience:
Sage 100, 2 years (Required)
Customer Service, 3 years (Required)

Education:
Associate Degree (minimum requirement)
Bachelor Degree (preferred)

Job Overview:
Established Essex, CT technology employer seeks a CS Specialist to join our team. We are looking for an honest, dependable self-starter who has strong organizational skills, extraordinary attention to detail, and a strong work ethic. The position includes customer service and Sage 100 support. Must be able to focus and work extremely closely with and coordinate support with third-party vendors, to ensure delivery of support in a timely manner.

Successful Candidate Will Have:
- Excellent organizational skills
- Ability to thrive in a fast-paced, active environment
- Strong attention to detail
- Strong work ethic and ability to work M-F, 40 hours per week
- Ability to recognize and revise priorities as needed
- Ability to communicate difficult/sensitive information in a tactful                  manner
- Ability to effectively apply our best practices methodology and                      customer satisfaction deliverables
- Ability to ensure open tickets are complete and have details of case as      appropriate
- Diligent and successful day-to-day interaction with Customers,
   Vendors and Team Members
- Ability to take ownership of open tickets and apply team approach to           problem resolution as needed
- Background in or understanding of business process important

Successful Candidate Must:
- Initiate, track and complete life cycle of tickets within our internal ticket       system
- Complete ticket in a timely manner
- Track ticket resolution progress
- Ensure timely and accurate customer invoicing from closed tickets
- Understanding between support contract tickets and billable tickets
- Coordinate support beyond the scope of phone support
- Follow Best Practices as outlined by Management

Successful Candidate Will Quickly:
- Develop professional relationships with Customers, Vendors, and                Company Team
- Build a knowledge base of each Customer’s business, organization,
   and applications.

We are successful because we provide our customers quick resolution and knowledge of their systems and business!

Technical Understanding Required:
Sage 100
Microsoft Outlook, Word, & Excel
Report writers
Ticketing systems

Work environment:
Office

Communication method(s) used:
Phone
Email

Benefits offered:
Paid time off
Health, Dental and Vision insurance

Education reimbursement
Retirement benefits or accounts

Salary: $38,000.00 to $45,000.00 /year

Complete to Apply